Privacy policy

Last updated 13 November 2026

Loupe Clinic handles health information with the same care as the treatments themselves. This policy explains what we collect, why we need it and the choices you have.

Information we collect

Your name, contact details, date of birth, medical history and medications, photographs of your skin taken during consultations, and a record of every treatment and product used.

How we use it

To assess your skin, plan and deliver treatment, follow up on results, send appointment reminders and meet our legal obligations as a medical practice. We never sell personal information.

Clinical photographs

Photographs are taken under consistent light to track change over time. They stay in your medical record and are never used for marketing without your separate, written consent.

Sharing

We share information only with people involved in your care, such as your GP or a specialist you are referred to, with our secure software providers, or when the law requires it.

Storage and security

Records are kept in encrypted clinical software hosted in Australia. Access is limited to your treating team, and records are kept for the period required by health records law.

Your rights

You can ask to see or correct your information at any time. We answer requests within 30 days, and your first copy is free of charge.

Questions and complaints

Contact our privacy officer at privacy@loupe.clinic or on (03) 9123 4567. If you are not satisfied with our answer, you can contact the Office of the Australian Information Commissioner.

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